How do I know the antiques you sell are authentic?

At Timeless Treasures, we pride ourselves on the authenticity of our items. Each piece is meticulously researched and verified by our team of expert appraisers. We provide detailed descriptions and provenance information with every item to ensure transparency and trust.

Can I return an item if I’m not satisfied with my purchase?

Yes, we offer a 14-day return policy on most items. If you’re not completely satisfied with your purchase, please contact us within 14 days of receiving your item to arrange a return. Items must be returned in the same condition as when they were purchased. Custom-sourced and consignment items may have different return policies, which will be clearly communicated at the time of purchase.

How do I care for and maintain my antiques?

Proper care and maintenance are crucial for preserving the beauty and value of antiques. We offer workshops on antique care and provide detailed care instructions with each purchase. For specific advice, feel free to contact our team, and we’ll be happy to help.

What types of payment do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For in-store purchases, we also accept cash.

How often do you update your inventory?

Our inventory is updated regularly with new arrivals. We recommend signing up for our newsletter and following us on social media to stay informed about the latest additions to our collection.

What should I do if an item arrives damaged?

In the unlikely event that an item arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include a return, replacement, or refund. Please retain all packaging materials and take photographs of the damage to assist with our claims process.